Privacy Policy

We collect information you provide directly to us, such as: • Account Information: Name, email address, password, and profile data when you create an account • Payment Information: Billing address, payment method details (processed securely by our payment provider PesePay) • Document Content: Text you submit for analysis through our tools • Usage Data: Information about how you interact with our platform, including IP address, browser type, pages visited, and time spent • Communication Data: Messages, feedback, and correspondence you send to us • Cookies and Analytics: Automatically collected through cookies and tracking technologies

We use collected information for: • Service Delivery: To provide, maintain, and improve our AI detection, plagiarism checking, fact verification, and text comparison tools • Account Management: To create and manage your account, process payments, and provide customer support • Communication: To send service updates, security alerts, and respond to your inquiries • Analytics: To understand usage patterns and optimize our platform • Legal Compliance: To comply with applicable laws and regulations • Fraud Prevention: To detect and prevent fraudulent activities and protect your account security

We do not sell your personal data. We may share information with: • Service Providers: Third-party vendors who assist with payment processing (PesePay), email delivery (Resend), and analytics • Legal Requirements: When required by law, court order, or government request • Business Transfers: In case of merger, acquisition, or asset sale • Your Consent: When you explicitly authorize us to share information with third parties

We implement comprehensive security measures to protect your data: • Encryption: All data in transit is encrypted using industry-standard SSL/TLS protocols • Access Controls: Strict access controls limit who can view your information • Regular Audits: We conduct security assessments and penetration testing • Secure Storage: Your data is stored on secure, encrypted servers • Employee Training: Our team is trained on data protection and privacy practices However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your information for as long as needed to: • Maintain your account and provide services • Comply with legal and regulatory requirements • Resolve disputes and enforce our agreements • When you delete your account, we will delete associated data within 30 days, except where we must retain it for legal reasons Payment records are retained for at least 7 years for tax and accounting purposes.

Depending on your location, you may have rights to: • Access: Request a copy of the personal information we hold about you • Correction: Request correction of inaccurate data • Deletion: Request deletion of your data (subject to legal obligations) • Portability: Request your data in a portable format • Opt-out: Unsubscribe from marketing communications at any time • Cookie Preferences: Manage cookie settings through your browser To exercise these rights, contact us at charlesmadhuku11@gmail.com

Thoko.AI is not intended for children under 13 years old. We do not knowingly collect information from children under 13. If we discover we have collected such information, we will delete it immediately. For users between 13-18, parental consent may be required depending on your jurisdiction.

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws different from your home country. By using Thoko.AI, you consent to the transfer of your information to countries outside your country of residence.

Our platform may contain links to third-party websites and services that are not operated by us. This privacy policy applies only to information collected through Thoko.AI. We are not responsible for the privacy practices of third-party sites. Please review their privacy policies before providing any information.

We use cookies and similar tracking technologies to: • Remember your preferences and settings • Understand how you use our platform • Prevent fraud and secure your account • Deliver personalized content You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our platform.